May we take this opportunity of thanking you and your team for your professionalism and attention to detail throughout our 14 month stay in Biddestone at a particularly difficult time for us all.
It has been a pleasure dealing with you and we have been very happy in the accommodation in such a beautiful location.
With kindest regards
Russell & Jayne
I hope you are well. I just wanted to email to say how wonderful Laura Summers has been during my short tenancy with you. I work in retail myself therefore I know what good customer service is and I must say hers is excellent! She has done nothing but surpass my expectations and she is always willing to go the extra mile. Not only is she incredibly helpful, she is always very polite and whenever I have seen her she has a wonderful smile on her face. Laura is a real asset to the company.
I also want to thank Maria Parkes, she knows the system inside out and has been super informative.
It's an incredible shame I couldn't continue renting with you for longer.
Thanks for your help on bringing these to a successful conclusion Laura. Good quality tenants and rental uplifts on both properties so well done.
Just a quick note. Although a year on, I would like to comment on the service received from HF Lettings in Corsham. At very short notice I needed to let my property and after looking at several companies chose HF Lettings to do the work for me, A choice I am so glad I made. They have been professional, courteous and thorough in everything they have done. They found an excellent family to rent my house, ensured the process was smooth and that throughout every stage of the letting everyone was kept informed. I have dealt closely with Laura on several occasions and have found her to be forward leaning and can do in her approach - such a nice approach to deal with. I highly recommend this company if you are considering letting your house out.
My wife and I would like to thank you all for looking after our property so well. It is extremely reassuring to know that our property is in good hands.
We would like to wish you all at HF Lettings a Merry Xmas and look forward to a better and prosperous 2021.
Laura, I would like to say a big Thank you and your team for looking after me so well as a client for the past 8 years. I would not hesitate to recommend HF Lettings to anyone who asks.
First class service! Excellent communication and support from the HF team.
Hayley & Laura, Really wanted to thank you so much for your help and for being so helpful! Its been a horrible stressful time for us and you have been so amazing throughout!
That is great news. Thank you.
Under the circumstances I think that is the best result that we could have hoped for.
Thank you for all of your continued support and assistance over the past few months, it really has been greatly appreciated, even if I have not recognised it at times.
I just wanted to thank you for all your hard work during the rental process you have been helpful and very accommodating throughout.
We arrived back in the UK a couple of years ago and were dreading going in to the rental market as we'd heard lots of horror stories (and experienced a few of our own many moons ago too). Well I can't speak highly enough of Laura Summers and the whole HF Letttings team. It really has been an absolute pleasure to deal with each and every one of the team over the last 2 Â? years and we are now moving to another property, thankfully also under HF Letting's watchful eye. They always go above and beyond what's necessary so huge thanks to you all.
I just wanted to say one final thank you to yourself, the team at HF and my landlord for everything over the past 9 months and the swift return of my deposit. I would highly recommend HF and would definitely consider re-letting with yourselves if I am ever back in the area.
Hope all's with you during these difficult times.
I just wanted to let you know that I've been incredibly impressed and grateful for the work Laura Summers has done over the last two months with our properties.
Laura has consistently gone above and beyond, examples such as collecting and dropping off keys over weekends and delivering a paper copy of a contract as our tenant was struggling online.
Emails and phone calls have been dealt swiftly and in a very professional, friendly manner.
Hayley was also very helpful with regard to the deposit at 38.
So thank you to all of you for your help, and a special mention of Laura's hard work.
We are well, thank you. I hope all is well with you and HF?
Please go ahead with this work.
Thanks, as ever, for the great job you all do for us,
Hi Laura, just wanted to say a big thank you to you and the team. We now have hot water again.
Thank you for organising for this issue to be resolved so quickly.
Congratulations on your award,
Well deserved you have served us fantastically for 10 years!
Whilst writing I just want to say thank you for all your hard work, Hayley, and the rest of the staff at HF lettings have done to make letting the cottage as smooth running as it could be.
Many thanks for looking into this and reaching the solution so quickly - excellent service. Regards,
Thank you so much for the update Laura we really do appreciate it. I'll be honest I was nervous about renting through an agent having heard so many bad reports but when I saw this one was through HF I was reassured and your actions serve to prove I was right :).
Thank you very much for doing that, and I'd like to say thank you for all yours and HF Lettings help along with the landlords as well in the past 8 years. Regards,
Laura, Heidi and I were both impressed with you, your local experience, candid approach and the services you provide. We interviewed a couple of other estate agents and you were the standout management candidate in our opinion.
I thoroughly recommend HF Lettings from Corsham led by Laura Larkin who understands our market very well and has a very efficient team in her firm!
Laura's email is as above,
Best wishes, Robert.
Laura is extremely professional and a safe pair of hands in which to leave your property. When we had a couple of queries about matters we felt were not being covered as we'd hoped, she sorted them out immediately and went beyond what we would have expected.
Excellent tenants were found for our property with thorough checks. Would highly recommend and only put 4 starts instead of 5 because I mark hard and we had one or two minor discontents with a past employee, who is no longer with HF. Everyone else we have dealt at HF with has been professional and a pleasure.
Dear Laura and Georgina
Just to say many thanks for all you have done for us in finding 2 such nice tenants, hopefully they will both work out well.
Georgina you have been an absolute pleasure to work with on these projects, extremely professional and always cheerful which has been great as I know it has not been the easiest for you.
Great team Laura, speaks volumes.
Thanks for the paperwork and first statement. All good. Initial impressions - HF are very professional. Thank you.
I would just like to say that Georgina has been a pleasure to work with and a credit to your Company. Best, Peter.
I have had a lovely tenant and she really looked after the house for me. It was a pleasure to work with you all. Kind regards.
As Landlords we have used hf Lettings services for 9 years. The service has been professional and thorough. Would highly recommend.
Yes we completed on 23 Feb 17 as planned so happy for you to release the full deposit held. Thanks again for managing our property in Corsham for the past 8 years. Regards.
I have just returned from New Zealand and I am truly sorry that you were not the agents to let the above property on this occasion. Be rest assured that I will have no hesitation in recommending HF Lettings to others and as and when this property becomes available to re-let in the future we will without doubt be choosing yourselves as agents. I must commend you both for being extremely professional ,prompt and a pleasure to work with and it is evident that you worked hard to let the property. With kind regards.
Hi, Thank you for this, it does reinforce why I'm pleased to be using HF Lettings as my agency - as you take the stress out of it for me completely! Thank you.
My main reasons for writing this testimonial is to express my sincere gratitude to Hf lettings for everything they have done for me so far with the letting of my cottage.
I have never let a property before so for me it was as complete minefield. I expressed my concerns to Hf and as soon as they knew they took care of everything! There wasn't anything that was a chore for them, even down to the basic jargon, reading the small print, and more important, dealing with potential tenants.
Each time a viewing was booked I was kept right up to date with any comments, positive or negative so that each time I was able to really put my property right for rental. By the time a tenant was found everything was in perfect order and I really didn't have to do a thing.
HF are as good as their word, they took over every detail and I can honestly say it was more than that. Genuine, hardworking, positive professional staff and of course Laura Larkin who is truly dynamic when it comes to getting things done! Thank you Laura! I am truly impressed and would do this all again. Thank you Hf for everything.
Good morning! Thank you for this reading package â€“ comprehensive, including Legionnaires' Disease!
I greatly enjoyed your visit as well as being impressed with the range of services hf lettings offer.
It is good to have such a clear indication of what is required when (and if!) we undertake our retirement 'gap year' in time.
I look forward to seeing you again and to meeting in due course. Best wishes
Thank so much and a very big thank to you personally for all your efforts best wishes Jenny and Alan.
Thank you again for you time and I was very impressed with what I saw and the levels of professionalism and services you offered.
Thank you so much for coming today and for all the information you have given us...you run a very well organised business and we will certainly be calling on you when the time comes.
We will keep in touch. Best Regards.
I would like to take this opportunity to thank you and your staff for the work that you have done for us in looking after our property. Regards.
We would like to continue to rent our property and hopefully the tenants are interested in re-letting for another year. Thank you for keeping us informed and we have been really pleased with the service over the last year.
Thank you so much to you and your team for everything. Really appreciate your professional and very responsive way of working.
I am pleased to say we have decided to go with hf Lettings. Here are the reasons:
1) Quite honestly, you blew the other letting agents out of the water. They didn't stand a chance.
2) You were honest, straight up and very knowledgable about your subject area, and passionate. I strongly believe that if our house were in the direst of perils, you would be able to sort it out and efficiently and clearly let us know what the issues were.
3) You immediately stated you were more expensive than other agents, and the reason being, is the quality of the service you explained you provide.
I have no fear at all in leaving our house in your hands whilst we are in New Zealand. In fact your visit yesterday has restored my faith in letting agents, and has persuaded us to let out our property rather than sell it.
During the six years that we have employed the services of the HF team we can honestly say that we have received an outstanding service. Despite several changes of tenant our houses have been continuously occupied, providing a reliable income stream through HFs excellent sales and payment collection processes. The change over periods, which will almost always bring some difficulties, have been managed by HF and the team have simply taken the pain out of being a landlord.
Furthermore, we moved to the United Arab Emirates in 2012. When making the move we had the confidence that our properties were in good hands and our high expectations have certainly been met, and in many cases exceeded, through HFs full management service. The team have been proactive in raising issues and have interfaced with our tenants in a professional and firm yet understanding manner, to come to a timely and full resolution in every case. The team clearly have an excellent relationship with a number of local suppliers to enable them to achieve these excellent results. It is clear that the team take great pride in their work and certainly have made us feel like valued customers. Long may it continue!
Could I take this opportunity to thank you for your help in attempting to find a tenant for our property. We greatly appreciate your professional service which was in stark contrast to that which we received from your competitors. We wish you the best in your future business.
Thank you for all your hard work on our behalf, particularly in securing reasonable compensation for the work that needs to be done on the house and for taking care of all the little maintenance jobs carried out during the tenancy. Please extend our thanks to everybody at HF Lettings for providing an excellent service over the last eighteen months and we would not hesitate to come back to you if we need to let our house again in the future.
Thank you for all the assistance in setting up the lease of 10 Kirby Road - your Company was very professional and efficient whilst maintaining a very effective and personal service with us.
Hi, thanks for sorting the renewal out, we're really happy letting through you guys, the service is by far the best we've ever had.
Thank you that's great news. We enjoyed our time and will be recommending HF Lettings to our friends in the Corsham area. Kind regards.
That is good news! Thank you for being good letting agents and please pass on our thanks to the landlord also. Merry Christmas to you all and best wishes for the new year.
Ahhh I read this with a tear in my eye, thank you so much for your kind words. We will miss Corsham so much and of course you as a great letting agent. It's an end of a chapter and the start of another. We will hold such happy memories of the past seven years, warmest wishes.
Thanks for confirming everything. Thanks to you, we've had a really good experience renting this house through HF Lettings - a great example of how letting agents should operate as an impartial intermediary between the landlord and tenant. Very different to some of our previous experiences thankfully! Best wishes.
Thank you for your continued assistance in our search for a prospective rental.
You have been most helpful and one of the very few lettings agents who have kept us up to date via email with potential properties to view.
Your support has been gratefully received and your customer service exemplary. Kindest Regards.
Hi. I really do love this property and my daughter is very happy. I also would like to say that I hear lots of bad things about other estate agents but only good about yours. Many thanks.
Hi, thanks for that. I look forward to the signing of the contract, and thanks for your prompt advice and efficient service which has been commendable, best regards.
Thank you for your quick reply, for your proactive response and for your compassion, it is the mark of a professional attitude and we really appreciate it.
Thank you to you all for being so kind and helpful during our tenancy, we will miss you!
You have been exceptionally good letting agents and we will miss not only your friendly and helpful manner but the high quality of your service.
We'd like to say a special thank you for helping to make it an enjoyable stay for us. We loved the house and thoroughly enjoyed our time there, in no small part to you and your team.
Secondly, I just wanted to say how very impressed I am with the standard of service you have provided us with whilst renting from you. Both you and Laura have been excellent help to us. In the past I have had some really bad experiences with Landlords and Letting agencies - you are like a breath of fresh air!.
Just a quick email to say THANK YOU for getting our heating sorted so quickly last week. It has taken much longer in the past, so forgive me for doubting your clearly awesome troubleshooting skills!